We do not accept returns from you or from your buyer. All items shipped out are considered sold to you and if your buyer changes his mind or dislikes the item (or its quality), then it depends on your own store policy whether to accept returns from them or not. This is between you and your buyer only. Please do not use our warehouse address as the return address.
The only exception is in the case of RTO (Return to Origin) by the courier. This could be due to undeliverable address or refusal of package. The package must be unopened and with its original address label. We will refund you 100% deducting 20% restocking fees if we receive the physical package or if the courier’s online tracking information indicates that it has been returned to us.
We only entertain the requests for replacement, return or refund( in case of damaged,defective and wrong product) only if the request is raised with appropiate proof within 7 calendar days of receiving the product. in other words, we SHALL NOT entertain any requests for replacement, return or refund after 7 calendar days from the date of delivery of the product.
Although we do not accept returns, we will refund you 100%, which you will receive immediately if your buyer can provide enough proof for the following situations:
Damaged upon receipt.
Shipped wrong item, wrong color, or wrong size, etc.
Lost or very late delivery (exceeding 45 days).
We will partially refund you or reship for the following situations:
Shipped wrong quantity.
Missing item in the order. Please note that sometimes we may split an order into multiple packages and we need to verify that all packages are delivered before concluding that an item is missing.
The courier’s tracking information is our only proof that a package is delivered or not. We will refund you 100% if it indicates failure of delivery or if RTO then 20% restocking fees would be deducted. On the other hand, we will not refund you at all if it indicates successful delivery, even if your buyer says that he has not received it.
We process refunds by crediting to your Easydropship E-Wallet.
We process orders very quickly and it may not be possible to intercept an order for cancellation. So once you will make the payment of the order, we will deny the cancellation and proceed with shipping and no refund.
However, a workaround is to ask your buyer to refuse the package at the time of delivery and we will refund you 100% after deducting 20% restocking fees if there is proof of “RTO Delivered”.
We do not provide a partial refund for the unused portion of the Monthly Plan. The balance in your E-Wallet can be returned to you after the settlement of all orders.